PetSafe CozyUp Wooden Pet Ramp for Dogs & Cats - Furniture-Grade Dog Ramp with Non-Slip Carpet Surface, Cherry Finish - Perfect for Couches, Beds & High Furniture Access

First of all, this ramp is excellent quality!The problem is the product/condition that Amazon sent this ramp to me. The ramp was sent from Amazon’s warehouse and arrived in a large, unmarked, flimsy cardboard box that was beat to hell (and way bigger than it needed to be, and the pieces were thrown together in there with no protection whatsoever. So of course, it was damaged and broken. There were no assembly instructions in the box and the screws were thrown in a knock off ziplock bag with no tools.I bought this ramp NEW mind you. Paid full price for it, and yet it was pretty obvious they had sent me a damaged return that had most definitely been used before being ripped apart and sent back.I am still giving this item 5 stars because I do believe this is a fault on Amazon’s part, seeing as the order is fulfilled through an Amazon warehouse and not through the actual company, who was wonderful.I logged in to speak to customer service after receiving the damaged ramp, but Amazon only had an option to talk directly to the seller’s company, so I was sent to the sellers website instead. (Turned out to be a blessing! Amazon customer service has gone downhill)I chatted with a customer service agent at PetSafe, who was very friendly, and he sent me out a replacement right away. I got a shipping email from fedex the next day and my replacement was delivered in a few days (order placed Friday, got it Monday! It was Easter weekend, so surprisingly fast)The replacement confirmed to me that Amazon had in fact sent me a returned item instead of a new one because the new one arrived in a branded box, all the pieces were shrink wrapped and protected, there were instructions, and a sealed bag with screws, washers, and little tools were included.Once I got the replacement, it was easy to put together! All the pieces were included and the ramp in very sturdy. It looks very nice, so it doesn’t feel out of place in my home.I have 2 small dogs (15 pounds and 12 pounds) and they both took to the ramp pretty quickly and seem to like it. They don’t slip at all going up or down and can get on and off the bed with no trouble now.In the end I’m incredibly happy with my purchase and would recommend this bed ramp to anyone with pets!If I’m in the the market for another ramp or something similar I will definitely purchase from PetSafe again (though I will be going through them directly instead of taking the gamble with Amazon)TL;DR : The ramp is excellent, but maybe buy it from the actual company (PetSafe) instead of Amazon. Then you’ll be sure you are getting what you paid for.Photo 1: Some of the damaged pieces I received from Amazon and the weird baggie of screws I got.Photo 2: This is the box my replacement came in (from the company) so if you do order from Amazon make sure it comes in the actual product box so you know it’s new.Photo 3: The packaging, little tools, and pamphlets that came with my replacement from the company and were NOT included in the beat up package I got from Amazon.